The Centralized Schedulers are responsible for providing excellent
internal and external customer service while scheduling, rescheduling, and
canceling a high volume of client appointments for multiple agency locations. The
Centralized Schedulers respond to requests for behavioral health appointments in
person or by phone, email, or electronic messaging. The schedule for this
position is day schedule, Monday through Friday.
we are looking for: The ideal candidate will be detail oriented, have
strong customer service skills and will enjoy assisting individuals who may
have mental illness or intellectual disabilities. The successful candidate will be flexible,
a strong multi-tasker, and work well under pressure.
year customer service experience working with diverse client populations,
including individuals diagnosed with developmental disabilities, serious mental
illness, and/or substance use disorders.
year experience working in a healthcare setting with scheduling functions and
an understanding of HIPAA (client confidentiality).
work at BRBH?
Blue Ridge Behavioral Healthcare (BRBH) is one of forty Community Services Boards
established under the Code of Virginia to provide comprehensive services for
individuals who have mental health disorders, developmental disability, or
substance use disorders. We are charged also with continuously monitoring and
evaluating our services to ensure their cost effectiveness and applicability to
current citizen needs. BRBH operates multiple programs throughout the Roanoke
Valley with over 400 employees working to provide or support our services. We
are proud to have served our community for over 45 years. Blue
Ridge Behavioral Healthcare maintains a drug-free workplace and equal
opportunity employment. This position is located in Roanoke, VA.
About this company
Blue Ridge Behavioral Healthcare (BRBH) is one of the forty Community Services Boards in Virginia that are responsible for providing comprehensive quality services in mental health, intellectual disability, and substance use disorders, as well as monitoring and evaluating such services to ensure their cost effectiveness and applicability to citizen needs. BRBH has multiple programs in operation throughout the Roanoke Valley with about 400 employees working to provide these services. We have been serving our community for over thirty-five years.
Location/Region: Roanoke, VA (US - 24157)